Improving Processes & Services

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OverviewTools & TechniquesCustomer ServiceLeading the Project

Leading the Project

bullet Managing Projects
bullet Five Keys to Success
bullet How Teams Develop
bullet Adair on Leading
bullet Leadership Styles
bullet Belbin Team Roles
bullet Tips for Leading a Team
bullet Brief Identifying Projects
bullet Brief Tackling a Project

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Lindsay Sherwin

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Leading the Project

It is not just the tools and analysis that leads to successful improvement projects - as mentioned in the overview, success in improvement projects is based on three elements:

3 elements in success in improvement projects

Achieving this comes from project leadership This section covers that aspect and includes materials covering three areas:

  1. Project Management - a summary of the key project management tools. This includes:  
  2. Team Leadership - the ability to get the project team working well together. For this we have introduced some of the key concepts of team leadership that are particularly relevant to leading a team on an improvement project.  They are:
     
    • How Team Develop - the four stages that teams go through as they develop and start to perform well
    • Adair Leadership Model - one of the pioneering models that forms the basis of military leadership training
    • Leadership Styles - the four styles of leadership commonly used for different situations
    • Team Roles - the different types of roles that people tend to fulfil in teamwork, based on the work by Meridith Belbin
    • Tips for Leading a Team - thirteen practical tips.
       
  3. Briefs - two briefs that readers may find useful when starting a project team. They are: