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© Copyright 2007
Lindsay Sherwin
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Identifying Improvement Projects
This brief was designed to help a family group (people who
normally work together) to use a simple brainstorming technique to
identify possible improvement projects that they could carry out in
their workgroup, and select the best ones to tackle. It usually takes
about an hour and a half to complete.
It has been used numerous times in practice either as part
of one of our training workshops or as part of a work group meeting. One
small regional team of a Government organisation used it to identify 20
projects which they then tackled and implemented in small teams over an
eighteen months period.
Brief - Identifying Improvement Projects
Step 1 - Brainstorming ideas
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Form a group of 5 to 10 people and elect one person to be the
Scribe
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Select the topic to be Brainstormed, in this case:
Bite-Sized Irritants that Waste time or money,
or that Foul-up customer service.
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For One or Two rounds, go round the group with each person suggesting an Irritant.
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Write it on the Flip Chart.
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Then Open-It-Up with members just throwing out ideas as they occur to them.
(Note: Follow the brainstorming rules
under Tools)
Step 2 - Selection
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Each person takes then 5 Votes and ticks with a pen, those that they feel are the 5 most appropriate for an Action Team in terms of:
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Circle the Top 8 or 9 items in the Voting. These are the
priority problems to tackle.
Step 3 - Refinement
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