Improving Processes & Services

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OverviewTools & TechniquesCustomer ServiceLeading the Project

Process Tools

bullet Brainstorming
bullet Option Rating & Ranking
bullet Cause & Effect Analysis
bullet Process Flow Charting
bullet Mind Mapping
bullet Pareto 80/20 Rule
bullet Force Field Analysis
bullet Milestone & Gantt Charts

Data Handling

bullet Checklists
bullet Concentration Diagrams
bullet Histograms
bullet Pie Charts
bullet Run Charts
bullet Scatter Diagrams

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Lindsay Sherwin

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Run Charts (Line Graphs)

Very good for illustrating how things change over the passage of something - usually time but it could be others; the number of units produced or processed to date, mileage driven to date, etc.

run chart or line graph