Improving Processes & Services

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OverviewTools & TechniquesCustomer ServiceLeading the Project

Process Tools
bullet Brainstorming
bullet Option Rating & Ranking
bullet Cause & Effect Analysis
bullet Process Flow Charting
bullet Mind Mapping
bullet Pareto 80/20 Rule
bullet Force Field Analysis
bullet Milestone & Gantt Charts

Data Handling
bullet Checklists
bullet Concentration Diagrams
bullet Histograms
bullet Pie Charts
bullet Run Charts
bullet Scatter Diagrams

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Lindsay Sherwin

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Pie Charts

Shows the various elements of a complete activity (e.g. all customer visits to reception) and the proportion relating to each element.

 

example pie chart