Types of Improvement Projects

There are many types of improvement project but generally they fall under one of three headings as illustrated below:

Three Types of Improvement Projects

The key point is that although all of these are suitable to be tackled by an action team, they need to be approached and tackled in different ways.

Type of Project

General Approach

Likely Steps Taken

Where the “Solution”
is Obvious
Examples:- move photocopier, replace lightbulb.
Implement

Plan

Implementation

Consult

Implement

There are many Small
“Root” Causes
Examples:- missed appointments, asylum problems

Map Causes

Fishbone the problem

Prioritise & Select the causes

Tackle a few of them

Continue with the rest

Problems with Delays,
Slow Reactions
Examples:- slow prosecutions, late orders, slow claims, complaints
Map Processes

Process Map

Prioritise & Select the problems identified

Tackle a few of them

Continue with the rest