Managing People in Change
At the end of the day, managing change is about managing people, and in particular in managing their reactions to the changes you are trying to introduce.
To do this effectively you need two elements in your change programme:
1. A People Strategy
You need a "People Strategy" to cover organisational wide activities such as communication, generating involvement and participation, building commitment, and handling conflict.
2. Line Manager Interpersonal Skills
You need line managers to have the inter-personal skills and abilities to communicate well about the changes and to handle any disagreement and reactions that arise in their sections.
This section contains articles and notes covering both of these, although clearly they can only be at an introductory level.