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Lindsay Sherwin
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McKinsey 7S Model
This model was developed in the 1980's by Robert Waterman, Tom Peters
and Julien Philips whilst working for McKinsey and originally
presented in their article " Structure is not Organisation". To quote
them:
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"Intellectually all
managers and consultants know that much more goes on in the process of
organising than the charts, boxes, dotted lines, position descriptions,
and matrices can possibly depict. But all too often we behave as though we didn’t know it
- if we
want change we change the structure.
Diagnosing and solving
organizational problems means looking not merely to structural
reorganization for answers but to a
framework that includes structure and several related factors." |
The 7S Model which they developed and presented became extensively
used by mangers and consultants and is one of the cornerstones of
organisational analysis.
 Essentially the model says that any
organisation can be best described by the seven interrelated elements
shown above:
- Strategy Plans for the allocation of a firm's scarce
resources, over time, to reach identified goals. Environment,
competition, customers.
- Structure The way the organization's units relate to each
other: centralized, functional divisions (top-down); decentralized
(the trend in larger organizations); matrix, network, holding, etc.
- System The procedures, processes and routines that
characterize how important work is to be done: financial systems;
hiring, promotion and performance appraisal systems; information
systems.
- Skills Distinctive capabilities of personnel or of the
organization as a whole.
- Staff Numbers and types of personnel within the
organization.
- Style Cultural style of the organization and how key
managers behave in achieving the organization’s goals.
- Shared Value The interconnecting centre of McKinsey's
model is: Shared Values. What the organization stands for and what
it believes in. Central beliefs and attitudes.
However the model is more than simply a list. Key Points are:
- The top 3, strategy , structure and systems, are the hard
elements. The bottom 4, skills, staff, style, and shared values are the
soft elements.
- At that time, any organisational study focused on the top "hard"
elements and ignored the bottom "soft" elements.
- The current view is to focus on all 7,
accepting that for each business or enterprise, two or three will be
the VITAL ones.
- The key point is that all the elements are all inter-dependant.
Changes in one
will have repercussions on the others. Thus introduction of new systems
will certainly affect skills, and may well effect structure, style
and staff. It could even have an impact on strategy. Similar
repercussions occur with decentralisation.
- If you just try to change one element on its own, the other
element may well resist the change and try to maintain the status
quo.
- In this sense, any change in organisation is best seen as a shift in the whole
picture.
Waterman Jr., Robert H., Peters, Thomas J., and Julien
R. Phillips. 1980. "STRUCTURE IS NOT ORGANIZATION." Business Horizons
23, no. 3: 14 |