Managing Change Toolkit

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          OverviewDeveloping a Change StrategyImplementing ChangePeople in Change    

Develop a Change Strategy
bullet Gap Model
bullet Key Change Issues
bullet Mission & Visions
bullet Identifying Issues
bullet SWOT Analysis
bullet McKinsey 7S model
bullet Structuring of Organisations
bullet On Decentralisation
bullet Top-down & Bottom-up
bullet Change Strategy Document

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Lindsay Sherwin

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Key Change Issues

 

3 types of key change issues

When developing a change strategy, the Key Change Issues that surface usually fall under three headings:

  1. Critical Success Factors - The things about our Performance that must change in order to achieve that VISION.
    • quality of our service
    • reaction times
    • our ease of use
    • value for money performance
    • image - market shares
       
  2. Organisational Issues - Things about our Organisation and the way we do things that must change in order to achieve the Critical Success factors and the VISION.
    • organisation structure
    • locations
    • staff
    • skills
    • management style
    • climate and culture
    • personnel policies & conditions
    • operating systems
    • management systems & controls
       
  3. Transition Issues - Issues About Changing and how to Manage it. About making change happen, controlling change, or managing the repercussions.
    • blockages
    • resistance
    • apathy or inertia
    • gaining commitment
    • disruptions
    • dual work whilst change is happening
    • peoples worries and concerns
    • gaining trust
    • communications about change
    • keeping customers happy during change