Internal Consultancy Skills Workshops

Overview

These workshops are designed for people such as HR staff, change agents, internal auditors, internal consultants, IT consultants and facilitators, who are finding that they need consultancy skills to carry out their enhanced roles.

All of our workshops are designed to suit the particular needs of the client. Generally, they span two or three days and are built from various elements, according to the clients needs. The following is an example programme.

These are then supplemented with training in the particular issues that people will be consulting on; for example management of change, strategy development, programme management, or quality of service.

The workshop includes practical work on delegates real assignments and work where delegates can assess their own natural consulting style and areas of development. See also "Tips for Consultancy" for more about our approach to consultancy in practice.

Example Programme

Aims & Objectives

To provide participants with the Internal Consultancy key principles, approaches and skills.

By the end of the workshop participants should be able to understand and apply the consultancy process, manage the requirements and expectation of their clients more effectively, and organise and facilitate consultancy projects.

Day 1

0930 Introduction and Group Exercise:

What factors help and hinder you in your consultancy work?

1045 The Consultancy Process

The natural stages that effective consultancy work goes through - entry, contracting, diagnosis, intervention, withdrawal.
The entry stage - appraising the situation whilst building a relationship with the client and starting to influence them.

1330 Managing Clients and Their Expectations

What do clients really want? How do they feel?
Building confidence and trust.
Managing the entry stage

1500 The Interpersonal Skills of Consulting

Interpersonal skills of interviewing, influencing and negotiating
Learning to observe, listen, and read situations.
Facilitation techniques and skills

1700 Close

Day 2

0930 Managing the Project

Introduction to project management approaches
Setting up and organising a project through a simple project scoping plan.
Planning and controlling the project - the key project planning and control techniques
Group work scoping delegates real projects.

1330 The Practice of Consulting

The practice of consulting - managing the process of initial survey, draft proposal,
Developing proposals and findings,
Presenting proposals,
Designing and organising effective workshops and meetings
Research and data collection, analysis, and problem solving