Operating as a consultant
- the consultancy phases
- What clients want & building a relationship
Entry & Contracting
- managing initial contacts
- key skills and behaviours
- client & consultant roles
Diagnosis
- research and analysis
- stakeholder & clients needs
- establishing the issues
Intervention
- different intervention styles
- scoping the project
- developing proposals
Withdrawal & the future role

Includes key interpersonal skills of listening, questioning, & influencing.

Facilitation Skills

A workshop to train participants in the key interpersonal skills of facilitation.
It covers:

The Facilitation Process & role;
Establishing & building the relationship;
Facilitating meetings
- how groups develop and behave;
Intervention Strategies
- what to use; when & how?
Key interpersonal skills
- observing,
- listening, questioning,
- challenging, and influencing.

A self-assessment helps participants to identify their own strengths & weaknesses.

Research, Analysis & Problem Solving

Aimed at all who wish to become better acquainted with the approaches, tools, and techniques of Structured Problem Solving. It covers:-

Scoping the Problem;
Collecting the information required - hard and soft information
Establishing the "real" problem - the root causes.
Tools & Techniques
- Brainstorming, Mindmaps,
- Fishbone analysis, Process Mapping & beyond;
Finding Solutions;
- Tools for creativity
Implementing
- Roadblocks and how to remove them.
- Plans, Pilots & Implementation.