Managing & Leading Change Course

Overview

The course has the following themes flowing through it:

A structured approach to managing change and practice in the use of it.
Practical sessions where managers diagnose delegates changes situations and help them develop change strategies and plans.
Experience Exchange. Opportunities for managers to review and share their own experiences - of the changes they currently face, of their experience in managing change, and in what they see to be the key issues involved.
Approaches and Tools. Training in practical approaches and tools that help in managing change. In particular in gaining and maintaining support, organising change projects, and handling peoples reactions.

Example Programme

Aims & Objectives

The course aims to introduce managers to the key skills and approaches to managing and leading change in their organisations. In particular it aims to:

introduce a practical structured approach to managing change,
demonstrate the benefits and strengths of involving people in the change process and the means by which this can be achieved,
provide delegates with an opportunity to develop change strategies and plans for real situations,
give delegates the confidence to employ such approaches in managing their own changing situations.

Day 1

0930 Introductory Session

Introduction to the workshop with group exercise to establish delegates' personal objectives, the type of changes that they face, and the change management issues that they face.
A Framework for Managing Change
A five stage approach to managing change:- identifying key change issues, developing a change strategy, preparing & planning changes, managing implementation, and stabilising changes.

1030 How People React to Change

Covering the factors that help and hinder effective change, the stages that people are likely to progress through, and managing people in different states. Closes on issues of communications.

1330 Developing your Change Strategy

Covering establishing a change strategy comprising a view/vision of the desired outcome of the changes and the key change issues involved in achieving it.
Delegates then work in groups on one participant's change situation, helping them to develop a change strategy in terms of the key change issues, possible options, and a communicable view of the future.

1700 Close

Day 2

0930 Planning and Organising Change.

Covers the more common implementation strategies employed in introducing change (pilots, trials, etc.), followed by a session on appropriate planning techniques.

1100 Managing the Implementation

Covering the three key elements involved in managing an implementation:- maintaining support, handling people's reactions, and progressing the change project activities.

1330 Formulating an Implementation Strategy and Plan.

Delegates return to their groups to evaluate the implementation issues and develop a plan and strategy to tackle them. This will cover ensuring support, planning and organising the change, and handling people's reactions. In particular, it will focus on the first steps to be taken.

1545 Change Issues

Learning sets where delegates work in self-selecting groups, each group working on a particular change management issue they feel is important to them. Presentations and discussion.