The Members

Paul Goodstadt FRSA ACIB

A consultant and trainer, with particular strengths in consultancy and training for quality and customer service in service industries and local authorities.
His early career was with NatWest Bank, starting in branch management and eventually becoming their national Head of Quality and Customer Service.
He then moved to Bedfordshire County Council to carry out a similar role reporting to the Chief Executive. During that period they won 5 Chartermarks and 5 ISO 9000 accreditations.
He has run his own practice since 1997 specialising in the use of the Business Excellence Model and the management of change and improvement.
He is an Associate of the Chartered Institute of Bankers and a Fellow of the Royal Society of Arts, and a trained assessor for the UK Quality Award and for ISO 9000.